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f2w helpdesk - Web-based helpdesk package

f2w helpdesk is a Web-based helpdesk package. It categorises requests to an arbitrary level of detail (using an expert-system-like question and answer method) and associates advice and problem-specific information with the various request categories. The resulting knowledge base helps resolve frequently occurring problems more quickly. Users can also add their own tasks, thus using the program as a todo list or for workflow within teams. Notes can be added to each request at any time.

Obtaining

Web pagehttp://f2w.sourceforge.net/
Source tarballhttp://prdownloads.sourceforge.net/f2w/f2w-1.4.3.zexp.gz
Source informationhttp://sourceforge.net/project/showfiles.php?group_id=10826
Version 1.4.3 (stable) released on 2002-07-23
Licensed under The GNU General Public License, Version 2.
This is not a GNU package.

Documentation
Administrator's guide available from http://f2w.sourceforge.net/f2w-admin.html; User's guide available from http://f2w.sourceforge.net/f2w-guide.html
Support contacts

Help List<f2w-helpdesk@lists.sourceforge.net>
Developer List<f2w-helpdesk@lists.sourceforge.net>
Bug List<f2w-helpdesk@lists.sourceforge.net>

Project contacts

Maintainers
Developers
Sponsors
  • Kyndal Spirits

Related information

Interfacesweb
Source languagesPython
Use requirementsMySQL-type database
Build prerequisitesZope

Entry information

License verified byJanet Casey <jcasey@gnu.org> on 2001-11-13
Entry compiled byJanet Casey <jcasey@gnu.org>

Categories



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Copyright © 2000, 2001, 2002, 2003 Free Software Foundation, Inc.

Permission is granted to copy, distribute, and/or modify this document under the terms of the GNU Free Documentation License, Version 1.1 or any later version published by the Free Software Foundation; with no Invariant Sections, with no Front-Cover Texts, and with no Back-Cover Texts. A copy of this license is included in the file COPYING.DOC.

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