The rpm is buggy (which is not a SuSE mistake). Please visit our website and download the newest rpm. Your can install the rpm with YaST or manually
rpm -Uvh otrs.rpm |
OpenTRS is a Ticket Request System with many features to manage customer telephone calls and e-mails.
Nothing, it`s GPL.
An Agent is a human being who works with the system. User would be an alternative term.
Geeks: Of course a script could act like an agent. Feel free to do so!
Yes, (with MIME support).
The $HOME/bin/PostMaster.pl program receive the emails and sorts the email to the right ticket or queue.
Yes. Autoresponders per queue or per X-Header and standard responders via mouse click.
Note: You can add/delete/modify the system email addresses at AdminView::System.
Yes, you can use different emails 'support@yourdomain.com', 'sales@yourdomain.com' and different domains 'marketing@clientdomain.com' with one system!
No, but we developed it on a SuSE Linux and frankly we did not do much testing on a Redhat, Debian, ...
But we will provide additional installation informations on http://www.otrs.org/. And we are more that happy to recieve some feedback from you about how you installed OpenTRS on other platforms.
Please be aware of the fact that you are dealing with a beta-version. New versions are anounced on http://www.otrs.org/. But never the less it is quite a stable system and you shouldn't run in any trouble. But we can not guarentee it!
We suggest an IBM OS/390. *SCNR* ;-)
Some of our test enviroments are Pentium II 300 with 64 MB RAM and they do a pretty good job. Of course the more RAM and the faster the CPU the better.
This is depending on the hardware and the enviroment you are using. At the moment OpenTRS is a one box system. With little work you can set up a webserver-cluster and you can split the database to a seperate box. We are planing to support some sort of clustering mechanism. But this is not the highest priority for the development.
Perl OO, SQL and dtl.
19. Works OpenTRS with mod_perl?
Of course.
Of course. You can customize OpenTRS like you want. Take advantage of the dtl (dynamic template language) to customize the OpenTRS frontend release independently (more: README.dtl)!
Do not panic!
We tried our very best to make a simple and smooth installation procedure. But of course as with any old style open source project we know how to install our software and sometimes we forget to update our documentation. Please do not hesitate do send us an e-mail!!!
Welcome! Anybody who is willing to help us and has the time is more than welcome. Please send us an e-mail.
We can not help you. Sorry.