OpenTRS - Manual

Martin Edenhofer

OpenTRS core team

                        martin@otrs.org
                        

Stefan Wintermeyer

OpenTRS core team

                        stefan@otrs.org
                        

Sebastian Wormser

OpenTRS core team

                        sibbi@sibbi.org
                        

Copyright © 2002 by Martin Edenhofer and Stefan Wintermeyer

Dedication

This manual is dedicated to the nice folks of Cafe Lucas and Enchilada (two restaurants in Nuernberg). Thanks for the happy hour! Today we hang out mostly in Frankfurt but we still remember the good times in Nuernberg.

Table of Contents
Foreword
1. Install - The quick way.
Installing the rpm
installer.pl
index.pl
2. Config Files
TicketHook
Max. Postmaster email
Database settings
Move into any queue
Custom Queue
3. First steps
Login as root and create a new account
Login with user privilege
4. First Ticket
How can somebody write e-mails to the OpenTRS?
5. Basics about a Trouble Ticket System
A simple example for a small Trouble Ticket System
What is a trouble ticket in the OpenTRS?
What is a ticket queue?
6. Dispatching with procmail
The X-OTRS-Queue Mail-Header
Examples
7. Troubleshooting
General problems with OpenTRS on SuSE Linux
SuSE 8.0
General problems with OpenTRS on other distributions (e.g. Redhat)
Problems with Apache
Problems with MySQL
8. FAQ
A. Online resources
OpenTRS Homepage
Mailinglists
Bugtracking
B. The OpenTRS core team
Martin Edenhofer
Stefan Wintermeyer
Sebastian Wormser
C. Credits
D. GNU Free Documentation License
0. PREAMBLE
1. APPLICABILITY AND DEFINITIONS
2. VERBATIM COPYING
3. COPYING IN QUANTITY
4. MODIFICATIONS
5. COMBINING DOCUMENTS
6. COLLECTIONS OF DOCUMENTS
7. AGGREGATION WITH INDEPENDENT WORKS
8. TRANSLATION
9. TERMINATION
10. FUTURE REVISIONS OF THIS LICENSE
How to use this License for your documents
Bibliography
List of Examples
2-1. TicketHook
2-2. MaxPostMasterEmails
2-3. Database settings
2-4. Move into any queue
2-5. Custom Queue
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  Foreword