Should the agent be able to move tickets into queue which it isn't member of the group
(Helpfully if you use OpenTRS in ASP (Application Service Provider) mode).
Example 2-4. Move into any queue
[...]
Kernel/Config.pm
[...]
# MoveInToAllQueues
# (Possible to move in all queue? Not only queue which
# the own groups) [1|0]
$Self->{MoveInToAllQueues} = 1;
[...] |