Chapter 2. Config Files

Table of Contents
TicketHook
Max. Postmaster email
Database settings
Move into any queue
Custom Queue

The config file (Kernel/Config.pm) is quite simple to read. So you should have any problems. But just in case we will descripe some features in this chapter.

TicketHook

Your can configure the value of the TicketHook which is the first part of the subject of each e-mail (e.g. [MyTicket: 007]).

Example 2-1. TicketHook

[...]
Kernel/Config.pm
[...]

    # TicketHook
    # (To set the Ticket identifier. Some people want to  
    # set this to e. g. 'Call#', 'MyTicket#' or 'TN'.)     
    $Self->{TicketHook} = 'Ticket#',              

[...]