Chapter 6. Auto-Response

Table of Contents
Reply
Follow up
Reject
Closed -> new Ticket

This chapter will show you more details about the auto responses to customers after customer actions. Of course auto-response need to be configured via the Admin Interface and for each queue.

Reply

Used if a new ticket is created the customer (sender) gets the following auto-response.

A normal reply auto-response should contain somthing like that:
Thanks for your e-mail. A new ticket has been created.

You wrote:
<OTRS_CUSTOMER_EMAIL[6]>

Your e-mail will be answered by a human asap

Have fun with OTRS! :-)

  Your OTRS Team